Help Desk Analyst

Fort Detrick, MD
Full Time
Mid Level
Help Desk Analyst
Active Secret Clearance
CompTIA Security+ CE
Hybrid
Fort Detrick, MD

Duties and Responsibilities:
Provides Tier I/II helpdesk IT support to DHACA R&D customers while working with DHA and external organizations to resolve both technical and functional issues affecting the IT systems.

Help Desk Analyst uses a variety of skills to support DHACA R&D customers, including but not limited to:

• Proficiency using PowerShell to develop and maintain scripts for various reports, patching, and other functionality
• Experience with Enterprise email, including creating and provisioning distribution lists and mailboxes
• Experience with MECM, including developing and deploying application packages 
• Experience troubleshooting Microsoft Windows 11 or newer Microsoft Office 365 Suite applications
• Experience working with applications such as Splunk, McAfee/Trellix/Windows Defender Antivirus, Microsoft Edge, Firefox, Chrome, Adobe Acrobat, and HID Active Client
• Experience creating and updating Standard Operating Procedures (SOPs)
• Experience troubleshooting Multifunction Devices (printers)
• Experience using remote access tools such as Bomgar and Microsoft Remote Desktop Protocol (RDP)
• High level of professionalism, attention to detail, and ability to multitask
• Ability to work closely with teammates in a Hybrid work environment (on-site/teleworking)
• Maintain currency and a high level of technical skill in the field of expertise
• Familiarity and experience in troubleshooting government-issued Apple iPhones.

Job Description/Requirements:
Comprehensive knowledge across key tasks and high-impact assignments, and function as technical experts across Tier I, II, and Help Desk support.
  • Provide IT support both desk-side and remotely based on need.
  • Provide installation, configuration, troubleshooting, and maintenance of Government Furnished Equipment (GFE), including, but not limited to, computers, mobile devices, Multi-Function Devices (MFD), and peripherals.
  • Provide installation, configuration, troubleshooting, and maintenance of software, including, but not limited to, Microsoft Windows Operating Systems, Microsoft Office 365, web browsers, Adobe Acrobat, remote access tools, mission-critical applications, and applications listed on the DoD/Army/DHA approved products list.
  • Provide network administration services such as replacing Ethernet cables between a computer and wall port, connecting/replacing patch cables, and identifying physical switch ports.
  • Provide Video Teleconferencing (VTC) systems support, assisting customers who have scheduled a conference room with ensuring audio/video is working and troubleshoot as required.
  • Responsible for ensuring organization-owned equipment/software conforms to all IA requirements, as defined by the IAM, to obtain and maintain an ATO.
  • Assist the IAM in accomplishing paragraph 5.2.2.6 by providing support for IA requirements such as vulnerability mitigation (patching), executing queries/reports on organization systems/computers (compile software lists, installed software versions, etc.), providing information for Plan of Action and Milestones (POA&M), establishing and maintaining IA service accounts, and configuration of devices to support security scans.
  • Utilize Enterprise-provided management tools to assist with performing tasks outlined within this PWS, including, but not limited to, Microsoft Configuration Manager (MECM), Splunk, Active Directory, Group Policy, Assured Compliance Assessment Solution (ACAS), Bomgar, and RDP.
  • Develop and maintain SOPs and Knowledge Base Articles (KBAs) for processes and procedures relevant to the operation/configuration of hardware/software and/or organization business processes.
  • Experience using PowerShell and Batch scripting.

Working knowledge of the following applications/systems:
  • PowerShell
  • Power Platform
  • ACAS Scanning Tools
  • Service Now
  • Microsoft 365
  • Active Directory
  • Printers
  • RDP
  • Trellix
  • Splunk
  • Bomgar
  • Windows Defender
  • Customer Service
  • Help Desk
Required Clearance and Certifications:
  • ACTIVE SECRET Clearance
  • CompTIA Security+ CE
About Nationwide IT Services 
NIS is an IT and Management consulting company, is a CVE-verified Service-Disabled Veteran-Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.   
  
Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, employee assistance program (EAP), and educational reimbursement, along with Pet Insurance. 

Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status. 

 
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*